Q: If I order the wrong item, can I withdraw my order?
A: Yes, you can withdraw your order within 30 days of placing it. Simply contact our customer support team and they can process a withdrawal for you.
Q: What if I don't want the item anymore due to a change in my plans - can I cancel the order?
A: Yes, you are able to cancel your order within 30 days of placing it. Contact customer support and they will cancel the order for you.
Q: How long will it take to process my order once I've placed it?
A: Once you place an order, we aim to process it within 1-3 business days. Processing includes tasks like verifying payment, picking/packing the item, and handing off to our shipping carriers for delivery. You'll receive notifications along the way regarding the status of your order.
Q: How can I contact customer support if I need assistance?
A: You can reach our friendly customer support team on Monday-Friday from 9am-5pm EST via email at [email protected]. We're happy to help with order status updates, cancellations, withdrawals or any other questions you may have.